Billing Representative
C
ClipboardHealthcare staffing
Remote (Philippines); Secondary Locations: Remote (APAC), Remote (Romania), Remote (Central & South America)Full-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceCustomer serviceNegotiationSlack
Requirements
- Professional and clear verbal and written communication.
- High attention to detail.
- Receptive to feedback and highly coachable.
- Comfortable with math and data for calculating payment plan installments.
- Ability to build professional relationships and use sound judgment in customer-facing interactions.
- Negotiation skills.
- Reliable laptop or desktop (no Chromebooks or Linux).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- Quiet, distraction-free workspace.
- Stable power and internet connectivity.
Responsibilities
- Monitor accounts to identify outstanding debts.
- Call and email accounts payable contacts and administrators regarding overdue payments and upcoming dues.
- Build relationships with workplaces by setting expectations about billing policies and terms.
- Identify the root cause of non-payment and resolve billing concerns.
- Report on collections updates and accounts receivable status.
- Identify critical accounts and devise SMART action plans to address issues.
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