Senior Account Manager
New
L
LoadsmartLogistics Technology
Remote - USAFull-TimeSenior
Salary$80,493 - $100,600 a year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products; 3+ years of experience working within SaaS
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products
- 3+ years of experience working within SaaS
- Proven track record of working in a customer-facing role
- Excellent English language skills
- Strong communication skills, both written and verbal
- Customer-oriented mindset with genuine interest in customer business and expectations
- Problem-solving ability to define and deliver technical solutions
- Interpersonal intelligence to navigate customer political environments
- Ability to influence customer decision-making processes
- Data analysis skills with a focus on generating insights
- Results-oriented with a consistent focus on outcomes
- High technical aptitude and overall understanding of technology
- Experience with CRM (Salesforce preferred)
Responsibilities
- Own full-cycle post-sales activities: onboarding, enablement and adoption, product demonstrations, and renewals, ensuring every customer is set up for success from day one.
- Serve as the point person to identify, prioritize, and close expansion opportunities (upsell and cross-sell) across new and existing accounts, and negotiate contract terms on SaaS renewals.
- Build a comprehensive account plan that ties value justification, benchmarking, and ROI data to each customer's priorities and hurdles.
- Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints that reviews adoption and success metrics.
- Build trusted, multi-threaded relationships across the customer organization, from day-to-day users to senior executives and economic buyers.
- Stay closely attuned to each account's strategic growth plans, technology strategy, and competitive landscape.
- Proactively surface customer needs, risks, and opportunities through ongoing engagement, partnering cross-functionally to drive resolution of account issues.
- Gather customer feedback through structured interviews and surveys, and continuously deepen product expertise to serve as a subject matter expert.
View Full Description & ApplyYou'll be redirected to the employer's site
