Senior Account Manager, SaaS
New
L
LoadsmartLogistics Technology
Remote - USAFull-TimeSenior
SalaryCompetitive base salaries
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Job Details
- Languages
- English
- Experience
- 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products; 3+ years of experience working within SaaS
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount ManagementRelationship managementCRM
Requirements
- 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
- 3+ years of experience working within SaaS.
- Proven track record of working in a customer-facing role.
- Excellent English language skills.
- Strong written and verbal communication skills.
- Customer-oriented mindset with a genuine interest in customer business needs.
- Problem-solving ability to define and deliver technical solutions.
- High interpersonal intelligence and influence capacity to navigate internal customer politics.
- Data analysis skills to interpret metrics and generate actionable insights.
- Results-oriented with high technical aptitude.
- Experience with CRM (Salesforce preferred).
Responsibilities
- Own full-cycle post-sales activities: onboarding, enablement and adoption, product demonstrations, and renewals.
- Identify, prioritize, and close expansion opportunities (upsell and cross-sell) across new and existing accounts.
- Negotiate contract terms on SaaS renewals.
- Build a comprehensive account plan that ties value justification, benchmarking, and ROI data to customer priorities.
- Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints.
- Build trusted, multi-threaded relationships across the customer organization from users to senior executives.
- Proactively surface customer needs and partner cross-functionally to drive resolution of account issues.
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