Customer Service, Contracts Administrator
New
P
ProtectiveInsurance
Work From Home; Lake Forest, CA, 8:00am-4:30pm PSTFull-TimeEntry
Salary$21 - $22 an hour
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Job Details
- Experience
- Minimum 2 years of basic administrative experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- High school diploma or equivalent.
- Minimum 2 years of basic administrative experience.
- Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy.
- Proficiency in Microsoft Office programs including Outlook, Excel, and Word.
- Detail-oriented, accurate, and highly organized.
- Excellent written and verbal communication skills.
- Reliable, punctual, and capable of working both independently and collaboratively.
- Ability to plan, organize, prioritize, and complete assignments in a timely manner.
- Ability to perform basic math functions.
- Prior Customer Service experience preferred.
Responsibilities
- Load and balance all incoming contracts and payments into the administrative system.
- Process missing information and pending contracts based on eligibility guidelines.
- Manage contract cancellations, provide quotes, and handle contract transfers.
- Assist dealers with Dealer Portal navigation and user account management.
- Coordinate with rates teams and production departments regarding invoicing and contract inconsistencies.
- Manage daily incoming checks and perform weekly closing processes.
- Perform contract corrections and update system notes for all communications.
- Assist with yearly audits and manage contract rejections with agents.
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