Customer Service Representative - Emergency
New
S
SutherlandCustomer Service
United States; must be performed from within the State of VirginiaFull-TimeEntry
Salary$15 per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceMultitaskingActive listening
Requirements
- High school diploma or equivalent.
- Previous experience in customer service.
- Strong multi-tasking skills.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office.
- Full-time availability, including weekends and various shifts.
- Ability to solve problems and meet goals.
Responsibilities
- Deliver excellent customer care via phone, email, chat, and correspondence.
- Handle customer service inquiries regarding service requests, billing, and energy conservation.
- Manage calls related to power outages and other emergency situations.
- Utilize active listening and probing questions to provide effective resolutions.
- Educate customers on energy suppliers and choice programs.
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