Customer Service Representative
New
F
Firstsource SolutionsBusiness Process Management
United States; OKLAHOMA And FLORIDA RESIDENTS ONLYFull-TimeEntry
Salary14 - 15.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 Year Call Center Exp; Six months healthcare claims experience
- Required Skills
- Customer serviceData entry
Requirements
- High School diploma or GED.
- 1 year of call center experience.
- Six months of healthcare claims experience.
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents.
- Basic mathematical skills.
- Intermediate typing skills.
- Ability to sit for long periods of time.
- Flexibility of schedule especially when overtime is in place.
- Private/secured room without distraction.
- Ability to multitask.
- Ability to identify data entry differences.
- Ability to follow written directions.
Responsibilities
- Conduct outbound calls and/or campaigns when directed.
- Thoroughly document all customer transactions in host system.
- Adhere to scheduled shifts to ensure optimal phone coverage.
- Ensure compliance to all regulatory guidelines.
- Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
- Follow safety guidelines outlined by Illness and Injury Prevention Program.
View Full Description & ApplyYou'll be redirected to the employer's site
