Senior Partner Development Program Manager
New
G
Grafana LabsObservability software
United StatesFull-TimeSenior
Salary$160,000 - $195,000
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Artificial IntelligenceData Analysis
Requirements
- 5+ years of experience managing a portfolio of customers or partners.
- Proven experience developing and driving strategies to maximize retention.
- Comfortable operating at scale and supporting partners through a 1:many engagement style.
- Experience building agentic systems focused on automating processes and scale.
- Experience helping partners and customers navigate marketplaces and associated transactions.
- Ability to work cross-functionally and build/optimize operational processes.
- Analytical by nature with ability to identify opportunities and solve real-world business challenges.
- Detail-oriented with exceptional organizational and multitasking skills.
- High integrity, ownership, curiosity, and a continuous improvement mindset.
- Ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.
Responsibilities
- Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal.
- Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI.
- Work cross-functionally to ensure negotiated partnership contracts and obligations are met.
- Define processes for operational success of agreements with royalty or revenue share components.
- Monitor deployment health and customer satisfaction to assess progress, identify risks, and blockers.
- Build automation-driven systems to surface program progress and partner success metrics.
- Enable customers and navigate OEM partner relationships for the scaled external access program.
- Enhance documentation and create internal/external enablement materials.
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