Solutions Engineer

New

PostscriptEcommerce SMS Marketing

This is a fully remote position that can be based anywhere in the US or Canada.Full-TimeMiddle

SalarySalary range of USD $120,000-$140,000 base plus variable compensation & significant equity

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Job Details

At least 3 years of experience in a revenue-driving, customer-facing technical role such as solutions engineer, sales engineer, or support engineer.
Strong ecommerce knowledge and past professional experience.
Experience within the Shopify ecosystem, specifically with high-GMV DTC or omnichannel retailers.
Proficiency with front-end web technologies including JavaScript and CSS.
Experience creating proof-of-concept product integrations using well-documented APIs.
Demonstrated ability to use AI tools daily and speak to AI capabilities with credibility.
Strong cross-functional collaboration skills to work independently with Product and Engineering teams.
Excellent communication skills with the ability to translate complex ideas for technical and non-technical audiences.
Experience presenting to executive and day-to-day stakeholders under pressure.

Lead technical discovery calls with prospects, offering creative solutions and documenting new product requests.
Collaborate with account executives to prepare and deliver demos showcasing advanced platform capabilities and integrations.
Execute proof-of-concepts for complex customer use cases, working alongside onboarding and engineering teams.
Support customers and partners in utilizing APIs for both standardized and custom product integrations.
Create technical content detailing implementation methodologies for new features and integrations.
Act as a point of contact for partners building integrations with the platform to ensure a seamless customer experience.
Provide technical support and troubleshooting assistance to onboarding and customer support teams.

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