Account Manager
D
DoiTCloud Technology
This role is based remotely in Sweden, Ireland, or Estonia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Swedish
- Experience
- 3+ years of experience in Account Management; 2+ years of experience at a technology company
- Required Skills
- AWSCloud ComputingGCPMicrosoft AzureSaaSAccount Management
Requirements
- 3+ years of experience in Account Management supporting the EMEA market.
- 2+ years of experience at a technology company (SaaS, SI, or Cloud Vendor).
- Experience supporting customers in the AWS, Google Cloud, or Microsoft Azure ecosystem.
- Strong verbal and written communication skills in English and Swedish.
- Strong technical skills to engage productively with technical teams.
- Ability to build and maintain influential customer relationships.
- Strong operational and administration skills.
- Analytical and detail-oriented mindset.
- Desire for professional growth and skill development.
- Cloud Certifications (e.g., AWS Cloud Practitioner or Google Cloud Digital Leader) are considered a bonus.
Responsibilities
- Develop a deep understanding of the cloud management platform and support services to effectively assist clients.
- Maintain ownership of customer relationships and communicate with cloud vendor teams to identify revenue growth opportunities.
- Manage and resolve customer-related support escalations to ensure high satisfaction.
- Negotiate and close long-term commitments with key stakeholders.
- Identify new workload opportunities within customer cloud environments and SaaS solutions.
- Establish a regular engagement cadence with a portfolio of strategic and emerging customers.
- Aggregate and provide customer feedback to engineering teams to prioritize product development.
- Deliver quarterly business reviews tracking project timelines, cloud spend, and engagement satisfaction.
- Strengthen relationships with cloud providers to ensure alignment on customer engagements.
- Identify cost optimization opportunities within customer cloud environments.
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