Account Manager Lead - North America - Enterprise
New
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ElevenLabsAI Research
Remote-first, so it can be executed from anywhere in the U.S., GMT-4 to GMT-7Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS; 3+ years of direct people leadership experience.
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
- Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
- 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
- Deep AI fluency: experience using AI tools in daily workflows and understanding capabilities of AI agents and automation.
- Strong player-coach mindset, comfortable managing key accounts directly while leading others.
- Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals.
- Expertise in post-sales methodologies and best practices (e.g., success planning, adoption frameworks, ROI storytelling, executive alignment).
- Strategic operational thinking, able to design playbooks and segment structures as the business scales.
- Strong analytical and operational skills, adept at using data to identify trends, optimize workflows, and forecast outcomes.
Responsibilities
- Lead, coach, and develop a high-performing Enterprise Account Management team, owning team quota performance, customer retention, and expansion goals.
- Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
- Drive revenue outcomes as a core mandate, building a team culture where cross-sells and account growth are owned with rigor.
- Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
- Set strategic direction for the team, including segmenting and structuring the Enterprise post-sales playbook.
- Design and implement repeatable playbooks for renewals, upsells, and adoption, embedding AI agents and automation into workflows.
- Champion AI fluency across the team, building capability in AI-powered approaches to work.
- Build and maintain executive-level relationships across priority accounts.
- Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.
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