- Own a portfolio of strategic enterprise accounts with direct accountability for retention, expansion, and quota attainment.
- Build and execute strategic account plans that identify client priorities, whitespace, key stakeholders, risks, and clear paths to revenue growth.
- Develop deep, multi-threaded relationships across client organizations, from day-to-day champions to senior executives and economic buyers.
- Proactively identify, develop, and close expansion opportunities by connecting client needs to platform solutions.
- Own renewal and commercial conversations, including pricing, negotiation, procurement, and contracting.
- Lead executive business reviews and strategic conversations that demonstrate measurable value.
- Maintain a strong command of account health, adoption, engagement, and organizational dynamics.
- Partner closely with Sales, Product, Marketing, Support, and Compliance to mobilize resources.
- Represent the voice of the largest clients internally to strengthen product and commercial strategy.
Account ManagementRelationship management