Account Manager (APAC)
R
respond.ioB2B SaaS
Remote - APAC, regional coverage hoursFull-TimeMiddle
SalaryBase plus variable tied to expansion revenue and retention performance.
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Job Details
- Languages
- English, Spanish, Portuguese
- Experience
- 3+ years in B2B SaaS Account Management, Customer Success, or a closely related customer-facing role.
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- 3+ years of experience in B2B SaaS Account Management, Customer Success, or a related role.
- Proven track record of managing and growing a portfolio of 50–100 accounts.
- Fluent in English and Spanish (Portuguese is a strong plus).
- Professional working proficiency in South-East Asian languages is a plus.
- Deep familiarity with APAC business culture and the role of WhatsApp in the region.
- Data-driven mindset with the ability to identify patterns and back decisions with data.
- Comfortable operating in a 'Day 0' environment with high ambiguity and no established playbook.
- Strategic communication skills to translate product capabilities into customer value.
- Ability to work regional coverage hours.
Responsibilities
- Build the APAC Account Management function from the ground up without an existing playbook.
- Manage a self-service customer cohort, moving them from unmanaged to actively engaged.
- Drive expansion revenue through usage growth, plan upgrades, and multi-location rollouts.
- Run activation rescue on accounts that have not fully deployed the platform.
- Identify and intervene on at-risk account behaviors before cancellations occur.
- Analyze cancellation root causes and share findings with product and revenue leadership.
- Collaborate with Sales Ops, Support, and Product teams to deliver seamless experiences.
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