Senior Associate, Implementation
New
J
JobgetherHealthcare Technology
Work from anywhere in the 50 United StatesFull-TimeSenior
Salary80,000 - 110,000 USD per year
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Job Details
- Experience
- 2–4+ years
- Required Skills
- Project ManagementJiraCustomer SuccessAsanaEHR
Requirements
- 2–4+ years of experience in healthcare implementation, customer success, operations, project management, or a related field.
- Experience working in healthcare or health technology, with exposure to providers, payers, pharmaceutical organizations, life sciences, or value-based care models.
- Demonstrated ability to coordinate multiple projects or workstreams simultaneously while maintaining strong attention to detail.
- Experience collaborating cross-functionally with internal teams and external stakeholders.
- Strong written and verbal communication skills, with the ability to communicate clearly with both operational and senior stakeholders.
- Proactive, execution-oriented mindset with a willingness to take ownership, identify issues, and move work forward.
- Ability to work effectively in a fast-paced, geographically distributed environment with evolving priorities.
- Experience supporting implementations involving EHRs, data integrations, clinical workflows, or similar healthcare technology is preferred.
- Familiarity with project management methodologies and tools such as Jira, Asana, Smartsheet, Monday.com, dashboards, trackers, workflow diagrams, Gantt charts, or risk registers is preferred.
Responsibilities
- Support end-to-end implementation and onboarding activities for strategic partnerships with ACOs, health systems, health plans, pharmaceutical companies, and other life sciences organizations.
- Own specific workstreams or project phases, coordinating timelines, milestones, dependencies, responsibilities, and deliverables across multiple concurrent implementations.
- Maintain detailed project plans, implementation trackers, dashboards, and documentation to ensure progress remains visible and accountable.
- Coordinate cross-functional activities across clinical, product, data, operations, finance, marketing, and other internal teams.
- Identify risks, blockers, dependencies, and potential delays early, escalating issues proactively and recommending practical solutions.
- Prepare status updates, meeting agendas, executive summaries, launch-readiness materials, and other communications for internal and external stakeholders.
- Execute established implementation playbooks, templates, and processes while identifying opportunities to improve efficiency, consistency, and scalability.
- Serve as a key implementation contact for external partners, coordinating working sessions and ensuring timely communication and follow-through.
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