Business Operations Manager
New
J
JobgetherInsurance technology
Based in United StatesFull-TimeManager
Salary$115,000–$140,000, depending on experience, skills, qualifications, and other relevant factors.
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Job Details
- Experience
- 3–6 years
- Required Skills
- SQLArtificial IntelligenceSalesforceCRM
Requirements
- 3–6 years of experience in marketing operations, revenue operations, business operations, or another systems-focused role.
- Hands-on experience building and deploying AI-powered workflows or agents in production.
- Strong expertise in at least one customer communications platform such as Customer.io, Braze, or Iterable.
- Working proficiency with SQL.
- Demonstrated experience administering Salesforce or a comparable CRM at the object, workflow, and automation level.
- Strong communication judgment and attention to detail.
- An ownership-oriented mindset with willingness to debug problems directly.
- Strong problem-solving skills and ability to operate in ambiguous environments.
- Experience with n8n, Zapier, or similar workflow automation platforms is a plus.
- Insurance or fintech operations experience is advantageous.
Responsibilities
- Own the communications technology stack end to end, including Customer.io for segmentation, Liquid templating, lifecycle and transactional campaigns, and the supporting data pipeline.
- Manage Front for email routing, triage, automation, and converting high-volume inbound communications into actionable operational insights.
- Administer Dialpad and develop meaningful insights from telephony and conversation data to improve customer communications.
- Build, operate, and expand production AI systems, including AI email agents, AI-powered help center chat, and new agent workflows across operations and go-to-market teams.
- Establish quality standards for customer-facing communications, including AI evaluation methods, guardrails, staged releases, monitoring, and production-readiness criteria.
- Work independently across Salesforce, including objects, flows, reports, and business-impacting automations.
- Use SQL against production data warehouses to analyze performance, target communications, and measure the effectiveness of initiatives.
- Build and maintain workflows using n8n and integrate Salesforce, communications platforms, LLM APIs, and other operational systems.
- Identify operational problems proactively, investigate root causes, and implement scalable solutions.
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