Business Operations Manager, Customer Success
New
J
JobgetherB2B SaaS Technology
Based in United StatesFull-TimeManager
Salary$108,500–$155,000 USD
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisBusiness Operations
Requirements
- 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational discipline.
- Demonstrated experience with business planning, resource management, reporting, KPI management, business reviews, and operational analysis.
- Experience supporting operating cadences and business processes within cross-functional, customer-facing, or rapidly growing organizations.
- Proven ability to build and maintain dashboards, metrics, scorecards, and business insights that support leadership decisions.
- Demonstrated curiosity and hands-on exploration of AI tools, with experience applying new technologies to improve workflows, productivity, or problem-solving.
- Strong project management and execution skills, with the ability to take initiatives from planning through completion.
- Strong analytical and problem-solving capabilities, with comfort interpreting data, identifying trends, and translating findings into recommendations.
- Excellent communication and collaboration skills, with the ability to build trust and work effectively with senior leaders and cross-functional stakeholders.
- Ability to thrive in ambiguous, fast-moving environments while bringing structure, organization, prioritization, and follow-through to evolving needs.
Responsibilities
- Partner with Technical Success leaders across global regions to manage business operations cadences, track priorities, and provide clear visibility into organizational performance.
- Support resource management and capacity planning, helping leaders align workforce coverage, workload, and investments with evolving business requirements.
- Lead the preparation and coordination of Monthly Business Reviews, Quarterly Business Reviews, and Annual Operating Planning activities.
- Develop, maintain, and improve KPIs, dashboards, scorecards, and performance reports that translate operational data into actionable leadership insights.
- Analyze business performance, identify trends and opportunities, and support data-driven decision-making across the Technical Success organization.
- Manage operational initiatives and projects from planning through execution, ensuring strong follow-through, clear communication, and timely delivery.
- Identify and implement practical AI and automation opportunities that improve reporting, workflows, productivity, and the scalability of business operations.
- Build strong relationships with cross-functional stakeholders by providing responsive, consistent, and well-structured operational support.
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