Technical Account Manager
I
iVerifyMobile Cybersecurity
East Coast USA or Canada; Secondary Locations: UK, Eastern Time (US), UK TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 5+ years
- Required Skills
- Cybersecurity
Requirements
- 5+ years in a customer-facing technical role (Technical Account Manager, Solutions Architect, Sales Engineer, or senior technical support) at a security or enterprise software company
- Hands-on experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platforms
- Deep familiarity with Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership modes
- Working knowledge of compliance policies, conditional access, app protection policies, and BYOD architecture
- Solid grasp of the mobile threat landscape (app risk, smishing, spyware, zero-click exploits)
- Ability to speak credibly about mobile's place in the broader security stack (SIEM, XDR, SOAR, identity)
- Comfortable holding a technical conversation with a security architect or SOC lead
- Strong technical writing skills (runbooks, integration guides, customer-facing summaries)
- Ability to manage competing priorities across multiple accounts and communicate clearly during escalations
- Executive presence and adaptable communication style
- Fluent English
- Able to travel
Responsibilities
- Serve as the primary technical point of contact for a portfolio of named accounts, from onboarding through renewal
- Own customer deployments end to end: MDM/UEM configuration, enrollment strategy, integrations (SIEM, identity, MTD connectors), and rollout planning
- Run recurring technical reviews and health checks; identify adoption gaps and drive them to resolution
- Triage, escalate, and manage technical issues to closure in partnership with Support and Engineering
- Advise customers on detected threats, including guidance on triage, containment, and follow-up investigation, working with the Threat Ops team
- Partner with product and engineering to surface field intelligence that shapes roadmap
- Maintain technical documentation: deployment guides, integration references, runbooks, FAQs, alongside Support and Solutions
- Support expansion and renewal motions alongside Account Executives with technical validation of new use cases
- Travel to customer sites for onsite workshops, business reviews, and events
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