Technical Account Manager
B
BolsterCybersecurity
RemoteFull-TimeMiddle
Salary$80,000 - $140,000 a year
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Job Details
- Required Skills
- CybersecurityCustomer Success
Requirements
- Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing role.
- Experience working within a channel partner, reseller, or white-label business model.
- Solid understanding of tiered SaaS support models (break-fix vs. professional services vs. managed services).
- Strong communication skills with the ability to bridge technical and business stakeholder interests.
- Self-directed and comfortable working in ambiguous environments.
- Preferred: Experience with brand protection, anti-phishing, domain takedown, or digital risk protection products.
- Preferred: Familiarity with digital-abuse vectors such as phishing, typosquatting, and social media/app-store impersonation.
- Preferred: Knowledge of takedown execution processes (registrars, DMCA/UDRP, trust & safety teams).
- Preferred: Experience working with API-driven, integration-heavy products.
- Preferred: Experience working with Security Operations Center (SOC) or fraud/brand-security teams.
Responsibilities
- Serve as the primary technical point of contact for the Partner's support and account teams regarding the white-labeled product.
- Navigate tiered support models to identify coverage levels for specific customer technical issues.
- Act as the escalation point for complex technical needs beyond baseline support, including configuration and ongoing tuning.
- Support onboarding and integrations, including conducting customer training on setup and maintenance.
- Track and report recurring support themes to internal product, sales, and customer success teams.
- Build collaborative relationships with Partner account managers and support engineers.
- Serve as the dedicated technical resource for named enterprise and strategic accounts.
- Participate in customer calls as the product expert to unblock technical issues and drive product adoption.
- Configure and tune monitoring and takedown workflows for enterprise customers.
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