Account Manager & Customer Success
V
ValatamStaffing and BPO
Venezuela, Bolivarian Republic of. Colombia. Peru. Ecuador. Nicaragua. GuatemalaFull-TimeMiddle
SalaryUSD $1,044 per month + uncapped Upselling Commissions
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Job Details
- Languages
- Fluent English (C1/C2)
- Experience
- 1–3 years
- Required Skills
- Data AnalysisCustomer SuccessGoogle WorkspaceAccount ManagementCRM
Requirements
- Fluent English (C1/C2).
- 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role.
- Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction.
- Proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams.
- Proficiency with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools.
- Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services is strongly preferred.
- Strong communication, analytical, and problem-solving skills.
- Quiet home office, stable internet, and a backup connection.
Responsibilities
- Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention.
- Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value.
- Identify and close upselling opportunities to expand existing accounts and achieve monthly placement targets.
- Coordinate new placements to ensure team-member interest, availability, suitability, and client readiness.
- Maintain accurate placement, account, pipeline, and client-interaction records across internal systems.
- Serve as the main point of contact for client complaints and coordinate timely solutions with internal teams.
- Collect testimonials, referrals, feedback, and success stories to strengthen client advocacy and business growth.
- Collaborate with Recruitment, HR, Trial, and management to share feedback, source candidates, and improve service delivery.
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