Customer Success Manager
New
O
OwnerSMB Software, Hospitality
Remote - ColombiaFull-TimeMiddle
Salary35,000 - 40,000 USD per year
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Job Details
- Languages
- Full fluency in English: reading, writing, and speaking.
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessAccount Management
Requirements
- 2+ years of experience in a Customer Success or Account Management role.
- Proven track record of achieving results in account management or full-cycle sales.
- Full fluency in English: reading, writing, and speaking.
- Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- Background in B2B2C, ideally within the food/hospitality and technology space.
- Ability to manage a high volume of daily calls and meetings.
- Strength in objection handling and deescalating challenging conversations.
- Skilled at interpreting and leveraging data to guide strategic decisions.
- Strong organizational skills to prioritize a pipeline and ensure early intervention for at-risk accounts.
- Commitment to personal growth and continuous development.
Responsibilities
- Manage a dynamic portfolio of 120+ customers across all stages of the lifecycle.
- Engage with at-risk accounts to maximize product adoption and mitigate churn.
- Provide strategic, personalized advice to help customers improve ROI.
- Deliver feedback to cross-functional teams to shape product and service offerings.
- Uncover and drive expansion opportunities to generate growth.
- Collaborate with Launch and Support teams to deliver a world-class customer experience.
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