Customer Operations & Patient Support Manager
New
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NovartisPharmaceutical, Healthcare
This position can be based remotely anywhere in the U.S., 12:00 PM EST – 8:00 PM ESTFull-TimeManager
Salary$108,500 - $201,500 / year
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Job Details
- Experience
- Minimum of 3 years in customer support (service) or patient facing experience is preferred
- Required Skills
- Cross-functional collaborationCustomer support
Requirements
- Bachelor’s degree.
- Minimum of 3 years in customer support or patient-facing experience.
- Understanding of the pharmaceutical industry and healthcare business service offerings.
- Proven track record of team collaboration and delivery of results.
- Ability to work a 12:00 PM – 8:00 PM EST shift.
- Ability to support holidays.
- Supply Chain or Logistics experience is a plus.
Responsibilities
- Supports end-to-end commercial and clinical order management and patient support services administration for assigned US treatment centers.
- Serves as a primary point of contact for order logistics and patient support services, from initial submission through final product delivery.
- Works cross-functionally with operations, supply chain, manufacturing, quality assurance, legal, and regulatory teams.
- Facilitates training for hospital account teams on patient support services and ordering procedures.
- Manages patient services requests to ensure timely responses and maintains relationships with prescribers, nurse coordinators, and social workers.
- Processes potential adverse events according to training and company procedures.
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