Customer Success Associate
New
V
VolexityCybersecurity
Remote (USA)Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1 to 3 years
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer SuccessRelationship buildingAccount ManagementTechnical support
Requirements
- 1 to 3 years of experience in a Project Manager, Customer Success, or Engagement role
- Experience with Salesforce or other Customer Relationship Management platform
- Active listening and strong written and verbal communication skills
- Organization, multi-tasking, and time management abilities
- Ability to translate highly technical concepts into simple, actionable steps
- Resourceful self-starter comfortable working independently and in a team
- Proactive, forward-thinking approach with openness to feedback
- Willingness to develop basic knowledge of cybersecurity products and services
- Technical and Cybersecurity industry experience is beneficial
Responsibilities
- Lead customer onboarding, including account setup, training, and initial adoption
- Address customer and internal employee questions and resolve basic technical issues
- Manage customer relationships and projects to build trust, drive engagement, and reduce churn
- Collect user feedback to share with Product, Services, and Sales teams
- Analyze engagement data to produce metrics and reports that identify gaps and drive solutions
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