Associate Client Success Manager, Social
New
B
BazaarvoiceSocial Commerce
AustinFull-TimeEntry
Salary60,000 - 70,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1+ years of experience in account management, client success, sales, marketing and/or social media preferred
- Required Skills
- SalesforceTime ManagementAccount Management
Requirements
- Bachelor’s Degree preferred.
- 1+ years of experience in account management, client success, sales, marketing and/or social media.
- Fluent in English with strong oral and written communication skills.
- Self-starter attitude with creative problem-solving ability.
- Customer-centric mindset.
- Strong time management, organizational, and prioritization skills.
- Ability to meet deadlines and expectations with minimal supervision.
- Passion for social media.
- Fire in the belly and drive to contribute to the team.
Responsibilities
- Advise clients on strategies to maximize the value of Bazaarvoice software solutions including social commerce, social media management, and syndication tools.
- Execute high-value activities and manage client lifecycle across a portfolio using Salesforce, Gainsight, and Gong.
- Discover and influence client internal success metrics to support sourcing, amplifying, and displaying social and video content.
- Help stakeholders understand the value received from Bazaarvoice services.
- Manage client health by identifying and documenting risks and working with cross-functional teams to mitigate them.
- Promote new feature adoption to enhance client satisfaction and program performance.
- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions.
- Observe and track trends across portfolio to develop best practices.
- Serve as a subject matter expert across social channels and strategies like Instagram, TikTok, and YouTube.
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