Client Success Manager II, Data & Marketing
New
J
JobgetherMartech, SaaS
Based in the United StatesFull-TimeMiddle
Salary83,000 - 92,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisSalesforceDigital MarketingAccount Management
Requirements
- 3–5+ years of relevant experience in Client Success, Account Management, or Marketing Strategy.
- Bachelor’s degree in Business, Marketing, Data/Analytics, Communications, or a related field.
- Experience serving as a strategic partner to B2B clients in SaaS, martech, or adtech environments.
- Demonstrated ability to use data and insights to inform marketing strategies and campaign optimization.
- Strong understanding of digital marketing tactics, including email, programmatic advertising, and segmentation.
- Proven ability to manage diverse client portfolios and prioritize effectively.
- Strong relationship-building skills with both operational contacts and executive-level stakeholders.
- Excellent written, verbal, and presentation skills for creating compelling business narratives.
- Proficiency with CRM/Customer Success platforms like Salesforce and Gainsight.
- Proficiency with collaboration tools such as Google Workspace, Jira, Confluence, and Slack.
- Experience working with financial institutions, fintech, or digital banking is preferred.
- Ability to travel up to 25% to support client requirements.
Responsibilities
- Serve as the primary consultative partner for an assigned portfolio of complex B2B clients, aligning data and marketing solutions with their strategic objectives.
- Lead recurring strategy, planning, and performance discussions with operational and senior stakeholders.
- Recommend data-driven marketing strategies, campaigns, and optimization approaches based on client objectives and performance insights.
- Analyze platform usage and campaign results to translate findings into actionable business outcomes and ROI stories.
- Build and deliver Quarterly Business Reviews (QBRs) that demonstrate value and establish future priorities.
- Develop and maintain comprehensive client success plans defining objectives, milestones, and outcomes.
- Execute renewal processes, including health reviews and risk identification, to support retention objectives.
- Coordinate engagement across internal Product, Marketing, and Implementation teams.
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