Scheduling Team Lead
New
J
JobgetherHealthcare Services
Based in United StatesFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year of experience in clerical, administrative, scheduling, customer service, or a related field.
- Required Skills
- Problem SolvingCustomer serviceTime ManagementData entry
Requirements
- High school diploma or GED required.
- At least 1 year of experience in clerical, administrative, scheduling, customer service, or a related field.
- Previous scheduling or call center experience is preferred.
- Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to interact effectively with colleagues, leadership, and customers.
- Strong problem-solving and decision-making abilities, particularly when addressing scheduling issues or changing priorities.
- Comfortable supporting and guiding colleagues while maintaining a collaborative and professional approach.
- Strong attention to detail and commitment to accuracy when managing appointments and entering information.
- Proficiency with computer systems, scheduling platforms, data entry, and standard workplace technology.
- Ability to learn new systems and procedures quickly and contribute to process improvements.
- Strong understanding of confidentiality and the ability to consistently follow HIPAA and other applicable privacy requirements.
Responsibilities
- Support, guide, and coordinate scheduling staff to ensure daily assignments are completed accurately, efficiently, and on time.
- Monitor scheduler productivity and performance, providing regular updates and relevant insights to department leadership.
- Assist with assigning, prioritizing, and tracking team tasks to maintain smooth daily operations.
- Identify scheduling challenges, investigate issues, and communicate practical solutions to leadership.
- Help coordinate departmental projects, initiatives, and special assignments as needed.
- Participate in training activities and support the development and implementation of improved scheduling processes and workflows.
- Schedule appointments directly when required, maintaining accuracy, professionalism, and a high standard of customer service.
- Support scheduling activities related to disability evaluations, occupational health services, and other healthcare service lines.
- Maintain accurate information within scheduling and computer systems while ensuring timely and reliable data entry.
- Follow HIPAA requirements and maintain strict confidentiality when handling patient and appointment information.
View Full Description & ApplyYou'll be redirected to the employer's site
