Client Services Team Lead
J
JobgetherCustomer Success
Based in United StatesFull-TimeLead
SalaryWeekly performance-based compensation and potential performance bonuses.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Time ManagementCustomer SuccessRelationship building
Requirements
- At least 18 years of age.
- Access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
- A quiet and professional workspace suitable for virtual client and team interactions.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong customer service and relationship-building capabilities.
- Leadership potential and a collaborative mindset.
- Self-motivation, personal accountability, professionalism, and sound judgment.
- Strong organizational and time-management skills.
- Ability to work effectively in a remote environment.
Responsibilities
- Meet virtually with clients through video calls and scheduled phone appointments.
- Answer client questions regarding available benefits, coverage options, products, and services.
- Assist clients with enrollments, policy updates, and ongoing service requirements.
- Build and maintain long-term client relationships through trust and responsiveness.
- Maintain accurate client records and complete timely follow-up communications.
- Support, coach, encourage, and mentor newer team members.
- Foster collaboration and a positive culture within a virtual team.
- Participate in leadership meetings, coaching sessions, and workshops.
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