Team Lead, Legal Application Managed Services
New
H
HarborLegal Technology
Remote, United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment; 3+ years of experience in a customer-facing role; 2+ years of people-management.
- Required Skills
- Project ManagementPeople ManagementJiraCustomer serviceConfluenceRisk Management
Requirements
- 3+ years of experience with Legal Technology products, services, or in a law firm environment.
- 3+ years of experience in a customer-facing role.
- 2+ years of people-management experience.
- Proficiency in cross-project release management and project portfolio management.
- Experience with project risk management and mitigation.
- Experience managing the project life cycle from inception to completion.
- Intermediate proficiency with JIRA and Confluence.
- Intermediate proficiency with MS Project.
- Strong problem-solving, customer-focus, and organizational skills.
- Strong communication and collaboration abilities.
Responsibilities
- Provide technical direction to clients using industry best practices.
- Ensure high customer satisfaction through on-time, budget-conscious, and in-scope service delivery.
- Report client issue status and progress to upper management.
- Manage client agreement budgeting, resource allocation, change requests, and scheduling.
- Present Harbor’s capabilities to internal and external stakeholders.
- Collaborate with Directors, Business Analysts, Project Managers, and Implementation Engineers.
- Lead people management responsibilities including hiring, performance evaluation, and team operations.
- Develop, coach, and identify training needs for team members.
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