Soft Services Continuous Improvement Manager
New
J
JobgetherFacilities Management
Fully remote work within the United States.Full-TimeManager
Salary127,500 - 150,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementFinancial analysis
Requirements
- Bachelor’s degree in facilities management, business, or related discipline, or equivalent experience.
- 7+ years of experience in soft services operations or facilities management.
- Demonstrated success delivering measurable P&L improvements.
- Strong analytical skills using labor utilization, KPI, budget, and financial data.
- Understanding of P&L management, budgeting, and financial statements.
- Experience leading cross-functional projects from scoping to completion.
- Working knowledge of quality inspection systems and work-order platforms.
- Ability to influence stakeholders without direct authority.
- Willingness and ability to travel approximately 50% to client sites.
- Lean Six Sigma certification preferred.
- Experience deploying AI-enabled technologies within related services is a plus.
Responsibilities
- Analyze service execution, KPI trends, and financial performance to identify root causes of underperformance.
- Eliminate unnecessary operating expenses to improve margins and account health.
- Build business cases and financial models to prioritize improvement opportunities.
- Lead margin recovery initiatives with defined project scope, timelines, and success metrics.
- Evaluate and optimize staffing models, scheduling practices, and crew structures.
- Drive adoption of AI-enabled tools, automation, and digital platforms to reduce costs.
- Develop standardized best-practice playbooks for replication across service lines.
- Collaborate with Finance, HR, and Commercial Operations to align initiatives with business priorities.
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