Member Happiness Team Lead
New
C
Clever BenefitsHealth Tech
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingQuality AssuranceZendeskCoachingCustomer support
Requirements
- Proficiency with Zendesk.
- Experience in coaching and team leadership.
- Proven problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to manage a fast-paced environment effectively.
- Maintain familiarity with current smartphone apps, services, networks, and trends.
- Possess a smartphone.
- Maintain a private remote network.
- Familiarity with Health Tech domain.
Responsibilities
- Oversee daily operations of the member happiness team.
- Conduct quality assurance and handle escalation triage.
- Manage onboarding and ongoing training initiatives.
- Maintain team scheduling rotation 365 days a year.
- Lead team meetings to ensure alignment and connection.
- Manage new product launches and workflow changes, briefing the team accordingly.
- Maintain Knowledge Base and Macros, including priority levels, tagging logic, and escalations.
- Participate in recurring cross-functional meetings and translate updates into actionable guidance.
- Serve as the point of contact for other teams and select client contacts.
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