Senior Technical Specialist
New
J
JobgetherSaaS / IT
Based in United StatesFull-TimeSenior
Salary$62,000–$65,000 annually
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Job Details
- Experience
- 2+ years of experience in a technical, customer-facing support role
- Required Skills
- HTMLCSSJavascriptSalesforceSaaSTechnical support
Requirements
- 2+ years of experience in a technical, customer-facing support role.
- Strong written communication skills for explaining technical concepts clearly.
- Experience diagnosing issues within web-based SaaS products.
- Hands-on Salesforce experience as a power user or administrator.
- Strong HTML knowledge including interpreting form structures and iFrame publishing.
- Working knowledge of CSS including styling conflicts and selector specificity.
- Ability to read JavaScript errors and understand form logic.
- Proficiency with browser developer tools for error diagnosis and DOM inspection.
- Experience creating clear technical tickets and bug reports.
- Comfortable working independently in a remote environment.
- Strong analytical and problem-solving abilities.
Responsibilities
- Resolve technically complex customer issues through email and chat while meeting established support and case-quality goals.
- Diagnose issues across web forms, conditional logic, styling, integrations, and other SaaS functionality.
- Troubleshoot Salesforce integrations, including field mappings, error messages, and object relationships.
- Investigate browser console errors, inspect form configurations and DOM structures, and reproduce issues.
- Document reproduction steps, severity, and findings before escalating to Tier 2 or Engineering.
- Monitor support queues for recurring problems and escalate patterns proactively.
- Mentor newer team members and act as a technical resource for the broader support team.
- Create and improve internal documentation, troubleshooting guides, and process notes.
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