Senior Technical Account Manager
New
1
1PasswordCybersecurity SaaS
Remote within the United States or CanadaFull-TimeSenior
SalaryUSA: $124,000 USD - $180,000 USD; Canada: $113,000 CAD - $164,000 CAD
Apply NowOpens the employer's application page
Job Details
- Experience
- At least four years of experience in a customer-facing technical role
- Required Skills
- OAuthSaaS
Requirements
- At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment.
- Experience leading technical onboarding and implementation conversations with both technical and business stakeholders.
- Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly.
- Experience using proactive technical engagement to support customer adoption, expansion, or renewal.
- Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth).
- Working knowledge of compliance standards such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).
- Ability to work independently in a remote-first environment and collaborate effectively across teams.
- Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence.
Responsibilities
- Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal.
- Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
- Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes.
- Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value.
- Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams.
- Create scalable resources such as playbooks and knowledge-base content that improve customer outcomes.
- Mentor peers, contribute to enablement, and help improve customer lifecycle processes.
View Full Description & ApplyYou'll be redirected to the employer's site
