Director of RevOps (CX Ops)
New
J
JobgetherSaaS, RevOps
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 10+ years of experience in operational roles within SaaS companies; 5+ years supporting Customer Success, Professional Services, Support, Renewals, or closely related customer-facing functions.
- Required Skills
- Artificial IntelligenceBusiness AnalysisSalesforceSaaSHubSpotProcess improvementCRMData analytics
Requirements
- 10+ years of experience in operational roles within SaaS companies.
- 5+ years supporting Customer Success, Professional Services, Support, Renewals, or closely related customer-facing functions.
- Demonstrated experience designing, implementing, and scaling business systems such as CRM, customer success, support, billing, and renewal platforms.
- Experience with platforms such as Salesforce, HubSpot, Gainsight, or comparable enterprise systems.
- Proven ability to conduct business analysis that leads directly to process improvements and measurable business outcomes.
- Demonstrated, hands-on use of AI to increase productivity in systems operations, analytics, automation, or internal tool development.
- Strong ability to operate as a senior individual contributor.
- Exceptional organization, time management, prioritization, and stakeholder alignment skills.
- Strong communication skills and ability to collaborate across distributed teams.
- Bachelor’s degree or equivalent professional experience.
- Professional fluency in written and spoken English.
Responsibilities
- Own the operational backbone for Customer Success, Professional Services, Support, and Renewals, developing scalable systems.
- Build analyses that identify churn risks, expansion opportunities, services performance, support efficiency, and other key customer experience indicators.
- Establish and maintain operational infrastructure for the partner ecosystem, including onboarding, deal registration, and co-sell tracking.
- Support Sales Operations through pipeline hygiene, forecasting, and CRM workflows.
- Design durable, scalable business systems prioritizing measurable business value.
- Use AI tools to accelerate systems design, administration, integrations, and analytics.
- Build AI-powered analytical tools and self-service reporting capabilities for leadership.
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