Director of RevOps (CX Ops)
New
K
KetchSaaS, Data Privacy
This is a remote role within the United States.Full-TimeDirector
Salary$200,000 - $220,000 a year
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Job Details
- Languages
- English
- Experience
- 10+ years in operational roles at SaaS companies
- Required Skills
- Artificial IntelligenceSalesforceSaaSHubSpotCRM
Requirements
- 10+ years of operational experience in SaaS companies.
- 5+ years supporting Customer Success, Professional Services, Support, or Renewals teams.
- Demonstrated track record of designing and implementing scalable business systems.
- Proficiency with systems such as Salesforce, HubSpot, and Gainsight.
- Hands-on experience using AI to accelerate systems design, analytics, or tool-building.
- Proven experience running analyses that inform process and systems improvements.
- Ability to operate as a senior individual contributor.
- Bachelor’s degree or equivalent.
- English language fluency (spoken and written).
Responsibilities
- Own the operational backbone for Customer Success, Professional Services, Support, and Renewals.
- Design and implement scalable systems to reduce manual work across onboarding, health scoring, escalations, capacity forecasting, and renewals.
- Develop analyses for churn risk, expansion opportunities, services margins, and support efficiency.
- Maintain operational infrastructure for the partner ecosystem, including deal registration, co-sell tracking, and pipeline reporting.
- Support core sales operations, including pipeline hygiene, forecasting, and CRM workflow improvements.
- Build AI-driven analytical tools and self-serve reporting for business leaders.
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