Principal Success Manager - Strategic Accounts
New
O
OnticSaaS, Security
Remote, United StatesFull-TimePrincipal
Salary$150K - $160K; $150K – $160K • Offers Commission • $195K - $208K per year OTE
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Job Details
- Experience
- 10+ years
- Required Skills
- SalesforceJiraCustomer SuccessSaaS
Requirements
- 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients.
- 3-4 years focused on delivering value to high profile strategic accounts.
- Proven track record of managing complex, high-touch client relationships and delivering strategic value.
- Strong executive presence with the ability to engage and influence C-suite stakeholders.
- Confident leading both strategic planning and hands-on tactical execution.
- Exceptional communication, facilitation, and presentation skills.
- Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions.
- Consultative mindset with strong business acumen and problem-solving skills.
- Willingness to travel up to 30%, based on business needs.
Responsibilities
- Own the strategic relationship with a portfolio of high-value Fortune 500 clients.
- Serve as the main point of contact post-sale, ensuring alignment with client business objectives.
- Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity.
- Drive platform adoption, ensuring clients realize measurable business value.
- Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth.
- Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders.
- Forecast, manage, and own renewals, ensuring seamless continuation of service.
- Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation.
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