Customer Success Manager, Key Accounts
New
S
Sprout SocialB2B SaaS
Remote USFull-TimeSenior
Salary$92,000 - $115,000 OTE annually. Zone 1 (New York, California, Washington): $101,200 - $152,800. Zone 2 (All other US states): $92,000 - $138,000.
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Job Details
- Experience
- 4+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business.
- Required Skills
- SalesforceTableauCustomer SuccessGenerative AIAccount Management
Requirements
- 4+ years of experience in Customer Success, Account Management, or Sales in B2B SaaS.
- 2+ years managing an Enterprise book of business.
- Demonstrated success in retaining, renewing, and expanding Enterprise accounts.
- Proficiency in qualifying leads, uncovering opportunities, and navigating commercial objections.
- Experience building relationships with, presenting to, and influencing senior decision-makers.
- Familiarity with generative AI platforms like Claude or Gemini.
- Experience advising on social media strategy or tools is preferred.
- Experience working with or managing agency partners is a plus.
- Familiarity with G-Suite, Salesforce, Gainsight, and Tableau is preferred.
Responsibilities
- Own a book of ~60 Enterprise accounts by building relationships, driving adoption, and growing revenue.
- Develop strong, lasting relationships with key stakeholders including C-level executives and agency partners.
- Uncover new opportunities, qualify upsell and cross-sell leads, and manage renewal objections.
- Lead Mutual Success Plan reviews, monthly syncs, and Executive Business Reviews to track usage and surface risks.
- Partner with Onboarding and Professional Services to ramp new customers and deliver ongoing training.
- Monitor account health and metrics to create compelling ROI narratives.
- Utilize generative AI tools to improve operational efficiency in client messaging and call preparation.
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