Customer Success Manager, Key Accounts
New
S
Sprout SocialB2B SaaS Social
Sprout maintains a remote workforce in many places in the United States.Full-TimeMiddle
Salary$92,000 - $115,000 OTE annually
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Job Details
- Experience
- 4+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business.
- Required Skills
- SalesforceTableauCustomer SuccessGenerative AIAccount Management
Requirements
- 4+ years of experience in Customer Success, Account Management, or Sales within B2B SaaS.
- 2+ years of experience managing an Enterprise book of business.
- Proven ability to retain, renew, and expand Enterprise accounts through strategic management.
- Demonstrated skill in presenting to and influencing senior decision-makers.
- Strong commercial mindset with experience qualifying leads and navigating objections.
- Familiarity with generative AI platforms such as Claude and Gemini.
- Proficiency in G-Suite, Salesforce, Gainsight, and Tableau is preferred.
- Experience advising on social media strategy or tools is preferred.
- Experience working with or managing agency partners is a plus.
Responsibilities
- Manage a book of ~60 Enterprise accounts to drive adoption and revenue growth.
- Build and maintain strong relationships with key stakeholders including C-level executives and marketing directors.
- Identify upsell and cross-sell opportunities while managing commercial negotiations.
- Lead Mutual Success Plan reviews, Executive Business Reviews, and ongoing training sessions.
- Collaborate with Onboarding and Professional Services to ramp new customers and drive product value.
- Monitor account health data to proactively manage churn risks and retain revenue.
- Use generative AI tools like Claude and Gemini to streamline daily operations and client messaging.
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