Customer Success Manager, Key Accounts
New
S
Sprout SocialB2B SaaS
Remote USFull-TimeMiddle
Salary$92,000 - $115,000 OTE annually
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Job Details
- Experience
- 4+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business.
- Required Skills
- SalesforceTableauCustomer SuccessGenerative AIAccount Management
Requirements
- 4+ years of experience in Customer Success, Account Management, or Sales within a B2B SaaS environment.
- 2+ years of experience managing an Enterprise book of business.
- Proven track record of retaining, renewing, and expanding Enterprise accounts.
- Strong ability to qualify leads, uncover opportunities, and navigate commercial objections.
- Experience building relationships, presenting, and influencing C-level executives and senior decision-makers.
- Comfort and experience with generative AI platforms like Claude or Gemini for operational efficiency.
- Familiarity with social media strategy and management tools is preferred.
- Familiarity with G-Suite, Salesforce, Gainsight, and Tableau is preferred.
Responsibilities
- Manage a book of ~60 Enterprise accounts, building relationships with key stakeholders.
- Drive account adoption, retention, and revenue expansion through strategic planning.
- Lead Mutual Success Plan reviews, Executive Business Reviews, and adoption sessions.
- Partner with Onboarding and Professional Services to ramp new customers and provide ongoing training.
- Monitor account health, identify and resolve churn risks, and collaborate with Renewal Managers.
- Develop ROI narratives using data to communicate value to customers and stakeholders.
- Leverage generative AI tools like Claude and Gemini for call prep and client messaging.
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