Senior Manager, Insurance Customer Operations
New
E
EthosLife Insurance Technology
Remote USFull-TimeManager
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years in insurance operations or CX, with at least 2+ years in a leadership role
- Required Skills
- Project ManagementSQLSalesforceJiraTableau
Requirements
- 5+ years in insurance operations or CX.
- 2+ years in a leadership role driving complex initiatives in regulated industries.
- Deep understanding of life insurance operations, including policy administration, QA, and regulatory compliance.
- Demonstrated success collaborating cross-functionally with product, engineering, compliance, and customer support teams.
- Analytical fluency with experience in data-informed decision making.
- Experience with SQL or Tableau is a plus.
- Hands-on experience with technical tools such as Jira, Salesforce, admin portals, and QA systems.
- Strong project management, communication, and organizational skills.
- Proven ability to lead teams through ambiguity and drive alignment across business functions.
- Bachelor's degree in business, operations, risk management, or a related field (advanced degree a plus).
Responsibilities
- Drive continuous improvement across insurance operations, using data and customer insights to identify inefficiencies and unlock scalable solutions.
- Lead operational reviews, audit preparedness, and quality initiatives to ensure accuracy, compliance, and excellent policyholder experiences.
- Build and optimize dashboards, tracking tools, and controls to measure performance, identify breakdowns, and ensure service levels are met.
- Serve as the connective tissue between CX, Engineering, Product, Compliance, and Carrier Partners by triaging product bugs and aligning technical remediations.
- Partner with Product Managers to define operational feature goals, shape roadmap priorities, and validate new launches.
- Manage and mentor a team of operations specialists and supervisors.
- Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes.
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