Product Specialist
New
P
PriceLabsHospitality Software
India, Rotational shift: Morning (2:00 AM to 10:30 AM IST), Afternoon (10:00 AM to 6:30 PM IST), Evening (6:00 PM to 2:30 AM IST)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Maximum of two years
- Required Skills
- SQLData AnalysisMicrosoft ExcelAnalytical SkillsPowerPointTroubleshootingCustomer support
Requirements
- Maximum of two years of experience in any relevant role or field
- Empathy and patience
- Curiosity and a problem-solving mindset
- Math score of 85% and above in 10th grade
- Previous experience at a start-up or in a customer support role
- Strong analytical background
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries)
- Experience with Microsoft Excel and PowerPoint
- Experience working with Zohodesk or other support/service software
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Conduct product walkthroughs and provide resolutions to customers' queries
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answer questions over email, phone calls, and live video calls
- Find ways to go above and beyond to help customers
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