Virtual Receptionist / Medical Administrative Assistant
H
Houston Concierge MedicineConcierge Medicine
Philippines, 8:00 AM – 5:00 PM CST (US Central Standard Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English skills
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- 2+ years of experience working as a Medical Administrative Assistant or Front Desk Coordinator.
- Experience in Internal Medicine, Family Medicine, Concierge Medicine, or Dermatology.
- Proven experience managing heavy call volume (200–250 daily calls).
- Hands-on experience processing provider prescription requests and communicating with pharmacies.
- Strong written and verbal English skills with a professional phone presence.
- Ability to maintain a quiet, private, HIPAA-compliant home office.
- Reliable high-speed internet, computer, and headset.
- Background in weight-loss medication (GLP-1s) and peptides preferred.
- Experience using GoHighLevel (GHL) preferred.
- Prior experience supporting a Concierge Medicine or Private-Pay practice model preferred.
Responsibilities
- Manage high daily call volume, address patient inquiries, and deliver white-glove concierge customer service.
- Schedule, confirm, and optimize appointments for new and established patients.
- Maintain patient recall lists to support ongoing care continuity.
- Submit prescription requests as directed by providers and follow up on refills.
- Coordinate with pharmacies regarding patient orders.
- Update patient records and coordinate follow-up care tasks.
- Maintain seamless communication between patients and clinical staff.
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