Customer Success Manager
New
H
HHAeXchangeHomecare Software
This position will require residing in the state of Illinois.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of client service experience required
- Required Skills
- Project ManagementSalesforceMS OfficeProblem SolvingPresentation skillsCustomer SuccessSaaSClient relationship management
Requirements
- Bachelor’s degree.
- 3+ years of client service experience.
- Proficiency in Salesforce.
- Proficiency in MS Office Suite.
- Strong client relationship management and problem-solving skills.
- Excellent presentation and product demonstration skills.
- Strong organizational, project management, and multitasking abilities.
- Demonstrated ability to handle conflict resolution and high-pressure situations.
- Experience in the healthcare or homecare industry (preferred).
- Experience with SaaS platforms or operational software (preferred).
Responsibilities
- Build and maintain relationships with clients, serving as the primary point of contact for operational items.
- Ensure client retention through the delivery of exceptional service and support.
- Collaborate with internal teams to resolve client issues and mitigate system challenges.
- Collect and measure key metrics to evaluate client success and business impact.
- Conduct weekly status communications and quarterly client reviews.
- Lead tailored product demonstrations to highlight the value of HHAeXchange solutions.
- Partner with the sales team to identify and expand business opportunities within the market.
- Travel to client sites, conferences, and industry events as required (10-25%).
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