Mortgage Representative - Inside Sales
J
JobgetherFinancial Services
Based in the United StatesFull-TimeMiddle
Salary22.61 - 37.67 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 2 years of mortgage origination and/or customer service experience
- Required Skills
- Customer serviceFinancial analysisRelationship management
Requirements
- Associate’s degree plus at least 2 years of mortgage origination and/or customer service experience; alternatively, 4 years of combined higher education and/or work experience, including at least 2 years in mortgage origination or customer service.
- Understanding of mortgage products, lending processes, applicable government programs, and relevant rules and regulations.
- Demonstrated ability to identify customer needs, communicate value effectively, develop opportunities, and convert prospects into mortgage customers.
- Strong customer-facing skills with the ability to build trust, communicate clearly, and provide professional support throughout the mortgage process.
- Ability to review financial and credit information, perform relevant calculations, and understand factors involved in evaluating mortgage applications.
- Strong organizational and time-management abilities, with close attention to accuracy, documentation, deadlines, and multiple concurrent applications.
- General PC proficiency and the ability to learn and use departmental mortgage and business software.
- Ability to interact professionally and effectively with customers, realtors, builders, developers, and colleagues at different organizational levels.
- Ability and willingness to remain informed about changing mortgage regulations and maintain required federal registration under the SAFE Act.
Responsibilities
- Manage mortgage opportunities from initial customer contact and pre-qualification through application, underwriting requirements, and settlement.
- Follow up with referrals from realtors, builders, branches, developers, and other sources, while responding effectively to inbound mortgage inquiries.
- Answer initial questions, explain available mortgage products, assess customer needs, and guide prospective borrowers toward appropriate financing solutions.
- Initiate mortgage applications, provide customers with required documentation, enter applications accurately, and maintain timely follow-up.
- Collect and analyze relevant financial and credit information to determine whether prospective loans meet applicable risk and lending requirements.
- Collect closing conditions, order appraisals, coordinate draw schedules, and work with relevant parties to ensure settlements are completed efficiently.
- Discuss and negotiate applicable mortgage terms and conditions with borrowers while balancing customer needs with lending requirements.
- Provide timely and complete feedback to referral sources regarding the status and disposition of their leads.
- Stay current with mortgage rules, regulations, and federal registration requirements, including obligations under the SAFE Act.
View Full Description & ApplyYou'll be redirected to the employer's site
