IT Technician II
I
Intelligent Technical SolutionsManaged IT Services
International, 8:00 AM to 5:00 PM PSTFull-TimeMiddle
SalaryPay rates start at $7.03/hour and vary by experience and location.
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Job Details
- Languages
- English
- Experience
- Minimum two years
- Required Skills
- QuickBooksNetworking
Requirements
- Minimum two years in Helpdesk support or a similar role.
- Experience with Windows and Mac OS troubleshooting.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficiency in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, and mobile devices.
- Basic experience with Microsoft Entra Admin Center.
- Home office with minimum 8GB RAM computer (Windows 11 Intel 8th gen+/AMD 2000 series+ or macOS 12+).
- Stable internet connection with at least 5 Mbps download and upload speeds.
- Quality headset with noise-cancellation, HD webcam, 2nd monitor, and smartphone for Microsoft Authenticator.
- Excellent command of the English language both spoken and written.
- Availability to work 8:00 AM to 5:00 PM PST.
- Ability to pass online behavior and cognitive assessments.
Responsibilities
- Resolve workstation operating system issues of any kind.
- Troubleshoot printer issues.
- Provide support for standard business and line-of-business applications such as SAGE ERP and QuickBooks.
- Perform basic M365 administration.
- Address basic server and networking issues.
- Answer incoming Quick Fix calls from clients.
- Participate in an on-call rotation for after-hours and weekend support.
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