IT Help Desk Technician
New
U
UbimindsIT Support
We connect top LATAM talent with international product companiesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–3 years
- Required Skills
- NetworkingTroubleshootingTechnical support
Requirements
- 2–3 years of experience providing IT support in a corporate environment.
- Experience providing remote technical support to users across multiple locations or regions.
- Strong Windows 11 troubleshooting skills.
- Working knowledge of Microsoft 365 and common end-user productivity applications.
- Working knowledge of Active Directory and identity and access management concepts.
- Understanding of basic networking and connectivity troubleshooting, including DNS and DHCP concepts.
- Experience working with ticketing systems and established incident and escalation processes.
- Strong troubleshooting, problem-solving, and analytical skills.
- Strong customer-service orientation.
- Strong English communication skills.
Responsibilities
- Provide Level 1 technical support to users across global locations and remote environments.
- Respond to incidents and service requests based on business priority, impact, and SLA expectations.
- Perform initial troubleshooting and identify likely causes of technical issues.
- Own assigned tickets through resolution or appropriate escalation.
- Accurately document troubleshooting steps, resolutions, communications, and escalation details in the ticketing system.
- Escalate advanced, administrative, security-related, or onsite issues to the appropriate IT teams.
- Assist with standardized user access and identity management requests.
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