Customer Experience (CX) Operations, Delivery & Client Services Leaders
New
T
TDS Global SolutionsCustomer Experience BPO
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SalesforceOperations Management
Requirements
- Recent leadership experience working directly for a CX, Contact Center, or BPO organization.
- Proven experience leading large-scale customer operations or global delivery teams.
- Proficiency in operations management and P&L oversight.
- Experience with CX technologies such as CRM, CCaaS, or AI/automation tools.
- Ability to manage complex outsourcing environments or shared services models.
- Strong background in process improvement methodologies like Lean or Six Sigma.
- Familiarity with workforce management (WFM) and workforce engagement management (WEM) systems.
- Expertise in client relationship management and performance optimization.
Responsibilities
- Lead large-scale customer operations, global delivery organizations, or complex outsourcing environments.
- Manage functions including Customer Care, Contact Center Operations, and Customer Success.
- Drive operational excellence through workforce management, QA, and training.
- Oversee digital transformation and AI-enabled customer experience initiatives.
- Manage client relationships and service delivery in a BPO or shared services environment.
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