Manager, Customer Experience & Payment Integration Operations
V
VSP VisionOperations, Payment Integration
United StatesFull-TimeManager
SalaryUSD 68250 - 123375 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 3 years of management experience
- Required Skills
- Project ManagementOperations ManagementChange Management
Requirements
- Bachelor’s degree in a related field or equivalent experience.
- Minimum of 3 years of management experience with responsibilities for hiring, training, and managing direct reports.
- Experience working with claims and customer service systems, business processes, and policies.
- Experience in intake management, change readiness, or system/process implementation.
- Proven ability to translate business needs into operational and system-driven solutions.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- High level of engagement in virtual environments, including maintaining camera presence during meetings.
Responsibilities
- Allocate staff and resources to align with business priorities across product, eligibility, and business partner support functions.
- Identify and diagnose service or system degradation and serve as a business point of contact during disruptions.
- Contribute to division strategic goals, initiatives, and objectives to ensure alignment with enterprise priorities.
- Lead initiatives to reduce administrative costs and enhance operational efficiency through collaborative process improvements.
- Evaluate systems, business processes, and requirements to identify opportunities for enhanced servicing and workflow effectiveness.
- Lead intake coordination and prioritization of system enhancements, defects, and regulatory changes.
- Translate business requirements into operational needs, including impact assessments and readiness plans.
- Drive integration across systems, servicing platforms, and payment workflows for consistent customer experiences.
- Lead operational readiness efforts for system deployments, including communication, training, and workflow alignment.
View Full Description & ApplyYou'll be redirected to the employer's site
