ServiceNow System Administrator
New
L
LTSFederal IT
United States - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of system administration or platform administration experience within enterprise or federal environments; 3+ years of hands-on ServiceNow platform administration experience.
- Required Skills
- ServiceNow
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent relevant professional experience.
- 5+ years of system or platform administration experience in enterprise or federal environments.
- 3+ years of hands-on ServiceNow platform administration experience.
- Demonstrated experience configuring users, groups, roles, ACLs, authentication, plugins, and security controls.
- Experience with ServiceNow instance upgrades, clones, release management, and configuration promotion.
- Knowledge of ServiceNow platform governance models, configuration standards, and change controls.
- Understanding of ServiceNow security architecture, least-privilege design, and audit logging.
- Experience supporting SSO and identity integrations (Active Directory or Microsoft Entra ID).
- Knowledge of federal cybersecurity frameworks (NIST 800-53, FISMA) and ATO support activities.
- Strong troubleshooting skills using platform and integration logs.
- Experience supporting federal agencies (VA, DoD, HHS) is highly desired.
Responsibilities
- Support initial configuration and operationalization of ServiceNow instances across development, test, staging, and production.
- Manage and maintain ServiceNow instances to ensure platform availability, performance, stability, and security.
- Perform advanced administration including cloning, upgrades, patching, and release management.
- Establish and enforce platform governance, configuration standards, and administrative processes.
- Configure and maintain users, roles, ACLs, SSO integrations, and role-based access controls using least-privilege principles.
- Monitor instance health, logs, and integrations; remediate platform findings and technical debt.
- Support FISMA and NIST 800-53 compliance, STIGs, and ATO activities in partnership with cybersecurity teams.
- Provide Tier 2/3 incident support and collaborate with cross-functional stakeholders.
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