ServiceNow Technical Writer (VA ESOM)
New
J
JobgetherIT Service Management
Based in the United States, Eastern TimeFull-TimeMiddle
Salary115,000 - 135,000 USD per year
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Job Details
- Experience
- At least 5 years
- Required Skills
- DocumentationServiceNow
Requirements
- Bachelor's degree in English, Communications, Technical Writing, Information Technology, or a related discipline.
- At least 5 years of professional experience as a technical writer, including direct experience documenting ServiceNow or a comparable IT service management environment.
- Strong technical writing, editing, proofreading, and content organization skills.
- Ability to translate complex technical concepts, processes, and platform functionality into clear and accessible documentation for varied audiences.
- Experience managing multiple documentation requests simultaneously while meeting strict deliverable deadlines.
- Strong attention to detail, organizational skills, and the ability to work independently with limited supervision.
- Experience documenting ServiceNow modules such as ITSM, ITOM, or platform administration is preferred.
- Familiarity with federal plain-language standards and government documentation or deliverable formats is preferred.
- ITIL Foundation certification is a plus.
Responsibilities
- Develop, edit, and maintain comprehensive ServiceNow documentation, including standard operating procedures, runbooks, knowledge base articles, user guides, and training materials.
- Collaborate with program teams, architects, and ServiceNow subject matter experts to document platform administration, ITSM processes, and day-to-day operational support activities.
- Prepare, format, and maintain program deliverables, status reports, and Contract Data Requirements List (CDRL) materials in accordance with applicable Performance Work Statement requirements.
- Document changes and enhancements to ServiceNow operations and maintenance processes as the program evolves, including updates related to demand management and service-line development.
- Maintain consistent documentation standards, including version control, terminology, formatting, tone, and editorial quality across program materials.
- Manage and maintain the program's knowledge management repository and documentation library within ServiceNow.
- Review documentation produced by junior team members and provide guidance to improve quality, consistency, and adherence to established standards.
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