ServiceNow Mid Business Analyst
New
J
JobgetherIT Consulting
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- AgileBusiness AnalysisSCRUMServiceNow
Requirements
- 3–5 years of verifiable experience working as a Business Analyst or Administrator within the ServiceNow ecosystem.
- At least 2 years of experience working within an Agile/Scrum delivery environment using modern project or work-management tools.
- Bachelor’s degree or equivalent experience in Business, Information Systems, Computer Science, or a related discipline.
- Strong understanding of business analysis practices, including requirements gathering, stakeholder workshops, gap analysis, user stories, acceptance criteria, and UAT.
- Hands-on knowledge of ServiceNow modules, including ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, and SecOps.
- Experience collaborating with developers, architects, product owners, and other technical teams throughout the software delivery lifecycle.
- Strong ability to communicate complex technical concepts in clear, accessible language for non-technical audiences.
- Excellent written and verbal communication skills, with strong documentation and organizational abilities.
- Practical understanding of change management, digital adoption, training delivery, and business process improvement.
- Ability to manage multiple priorities, coordinate stakeholders, and maintain focus on delivery outcomes.
Responsibilities
- Facilitate stakeholder workshops, conduct gap analyses, and translate business needs into structured Agile user stories with clear acceptance criteria.
- Manage and prioritize business requirements while collaborating with developers, architects, and product owners to support backlog refinement and sprint planning.
- Analyze and document functional requirements across ServiceNow modules such as ITSM, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps, and related platforms.
- Develop UAT test scenarios and scripts, coordinate testing groups, document results, and validate functionality before production deployment.
- Support the end-to-end user adoption lifecycle by identifying adoption challenges and developing practical solutions to improve engagement.
- Design and deliver interactive training sessions to help users effectively adopt ServiceNow applications.
- Create and maintain user-facing documentation, operational guides, and knowledge articles.
- Develop micro-learning materials using tools such as Camtasia or Snagit.
- Prepare communication plans, release notes, and system announcements for stakeholders.
- Coordinate governance, delivery, and adoption activities across stakeholders.
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