Director of Operational Readiness
New
I
ImprintFintech
RemoteFull-TimeDirector
Salary$200K - $230K
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Job Details
- Required Skills
- Project ManagementData AnalysisJiraChange ManagementAsana
Requirements
- Demonstrated track record of building and running change management, operational readiness, or implementation functions — ideally in a high-growth or fast-paced environment
- Experience with project and ticketing systems (JIRA, Linear, Asana, or equivalent)
- Analytical capability to identify themes and gaps across historical changes and use data to prioritize intervention
- Strong cross-functional communication and stakeholder management skills
- Proven ability to operate autonomously, navigate ambiguity, and make decisions without waiting for approvals
- Demonstrated experience managing operational change through outsourced or BPO operating models
- Experience using automation and/or AI-assisted workflows to scale manual processes
Responsibilities
- Own the full change management lifecycle — from intake to implementation — across Customer Operations
- Design and maintain a system of record (e.g., Linear or equivalent) that tracks all incoming changes with clear ownership, timelines, and status
- Build and run mechanisms to size changes, scope training needs, and produce associate-facing communications, documentation, and training materials
- Partner cross-functionally with Product, Engineering, Operations, and Partner teams to ensure changes are implemented completely and on time
- Leverage automation and AI-assisted workflows to scale operations with a lean team
- Identify themes and gaps in historical change implementation using data, and drive continuous improvement
- Lead and develop one direct report, with accountability for team output and prioritization
- Represent operational readiness in large launch planning
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