Operations Associate (CX)
W
WorkMotionHR Tech
Location: Remote (Within +/- 2 hours of CET) / Egypt, +/- 2 hours of CETFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-4 years
- Required Skills
- Data AnalysisSalesforceDocumentationSaaSNetSuiteTroubleshootingCRM
Requirements
- 2-4 years of experience in customer experience operations, financial support, or SaaS environments.
- Strong numerical and analytical skills with experience in data and invoice investigations.
- Ability to simplify complex information into clear, actionable communication.
- Proven ownership mindset with proactive and structured problem-solving skills.
- Excellent written and spoken English.
- Organizational skills with the ability to remain calm and adaptable under shifting priorities.
- Experience with invoice management, CRM, or ticketing tools (e.g., Salesforce, NetSuite) is a plus.
- Familiarity with EOR, payroll, or HR systems is an advantage.
- Proficiency in German is considered a plus.
Responsibilities
- Investigate and resolve invoice queries with precision and accountability.
- Manage client inquiries end-to-end by collaborating with Finance, Product, and HR Operations teams.
- Analyze patterns and trends in client queries to identify process gaps and recommend data-driven improvements.
- Troubleshoot platform issues and guide clients and talents through solutions.
- Create or update clear, practical knowledge documentation for clients and internal teams.
- Prioritize effectively across multiple ongoing client cases with a focus on empathy and efficiency.
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